Do you sell Club Maté?

Yes! We have got the Cola, the Classic and the Ice Tea version. We have the Winter Edition during... Winter. It's not available through our mail order though!

You don't ship to my country?

If your country is not on the list, it's because the shopping cart can’t calculate the cost of sending it with a tracking number.
If you want to place an order with us, please email us the list of things you want to buy and we will arrange something.
But please be aware that shipping using a courier company such as UPS or FedEx can be expensive.

What are the shipping costs?

The shopping cart calculates the shipping cost according to the delivery address. 

Ordering and get my order shipped, how does that work?

We use Royal Mail most of the time for International mail or within the UK. With Royal Mail, you don't get a tracking number unless you're willing to pay the extra ££ which is not something we offer at the moment. 

When we ship the parcel using a courier company (Hermes and UKMail), there's a tracking number allocated for each orders.

You have several options at check out and you can pick which shipping option suits you better.

The Next Day Delivery or the 3 Day Delivery means that when you get the shipping confirmation email, the courier company will collect the order from us the next morning. 

For ex. if you get the 'Shipping confirmation' on a Sunday, the parcel is picked up on Monday and delivered to you on Tuesday (Next Day Delivery).

We try to dispatch the orders in 24hrs/48hrs. Safest time of the week to place an order is on Friday night or Monday morning. 

The sausages, cheese need to be refrigerated but during Winter, it's so cold outside, it's absolutely safe to ship those items.

We suggest to people to use their work address so there's more chance they get their order safely or without delays. You can also let us know if the parcel can be left with a neighbour or in a safe place outside (gas meter, porch). You can leave a comment while finalising the order.

I noticed on your website that you stock Jeezini / Vegourmet cheese. Could you please tell me what the starch and modified starch are derived from?

The starch used for the Vegourmet Cheeses Jeezini, Santeciano and Bianco is potatoe starch. The other Cheeses (Montanero, Mediteraneo, Herbario, Volcano and Paradiso) contain Wheat-Starch.

Do you have gluten free / soya free vegan cheese?

Yes, most of the cheese in stock is!

Do you have wheat free patisserie / cake?

The patisserie range is sadly not wheat free but we have gluten free muffins.

Do you sell organic wine/beer?

We don't sell alcohol.

Are you on Facebook, instagram or twitter?

Yes, please 'like' us on facebook.com/vxshop or twitter.com/ssov or Instagram (@ssov) or Tumblr (secretsocietyofvegans)...

What is the SSOV?

This acronym means: Secret Society Of Vegans. The SSOV is a clothing company owned by the people who run Vx. Our shop is called Vx, not Secret Society Of Vegans.

Are you vegan?

Yes. Owned and operated by vegans.

Shipping & Delivery

The mailorder is handled during the shop opening hours during the week. When your items are shipped, a verification email is automatically sent out detailing the shipment information.

Privacy & Security

We are committed to treating your personal information with high standards of information security. We work hard to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers.

Returns & Replacements

If you would like to return one item or more (wrong size, wrong item), please get in touch first and we will sort out a solution. We will give a refund or exchange for any items that do not fit or are defective. We do not refund or exchange books, unless they are damaged. We do not refund or exchange items that have been washed, worn, or altered in any way. Depending on the circumstances, you might be asked to pay for the shipping of the replacement item.

Ordering

You need to open a customer account to start ordering things. Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are sometimes processed to be shipped during the weekend to be dispatched on Monday. Please keep this in mind when selecting your shipping options. WE TRY TO SHIP WORLDWIDE.

Payment

We accept VISA, PayPal and Debit or Credit Cards with a VISA or Master Card logo.

How many years has Vx been open?

Vx opened its doors in February 2010!

I want to cancel my order

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders are in the process to be shipped. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Do you sell...

If it's not on the website, it's not in stock at the shop. There are products that we get once in a while, so please ask if you can't find it here. 

Ecotricity / Vx Voucher?

If you switch or register with Ecotricity using this link, you can get a £40.00 voucher code to use on this website!

Are your clothing range ethical?

We print our range using Gildan garments. Gildan respects workers rights, please read their statement on their website.